Customer Success Manager

1 week ago


TX United States Pro-Vigil Inc Full time
Job Title: Customer Success Manager

Pro-Vigil Inc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Outside Sales Team, you will be responsible for ensuring excellent customer service and supporting every aspect of our sales operations.

Key Responsibilities:
  • Provide Exceptional Customer Service: Ensure that all customers receive timely and professional support, addressing their needs and resolving any issues promptly.
  • Support Outside Sales Team: Collaborate with our Outside Sales Team to provide productive and professional help, ensuring that all sales activities are executed efficiently and effectively.
  • Client Onboarding: Champion the onboarding process, welcoming new customers, confirming expectations, and ensuring a smooth transition to our services.
  • Order Coordination: Coordinate orders with Production and Field Services, ensuring that all equipment is sent to sales reps and field technicians for installation.
  • Customer Communication: Proactively communicate with customers to strengthen and expand relationships, completing proactive customer goodwill calls and resolving any issues.
  • Trouble Ticket Management: Monitor trouble ticket trends, resolve issues, and ensure that all customer concerns are addressed in a timely manner.
  • Reporting and Analysis: Perform reporting functions on an ongoing basis, providing insights and recommendations to improve customer satisfaction and sales performance.
Requirements:
  • Education: Degree preferred
  • Experience: Minimum of 2 years of direct work in sales
  • Skills: Ability to mine databases, CRM experience, strategic thinking, sound decision-making, successful relationship building, professional communications, and professional and ethical behavior
Work Environment:

This is a full-time position with no travel requirements. The job operates in a professional office environment, and the employee is regularly required to talk or hear, sit, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.



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