Service Excellence Specialist

5 days ago


Lee's Summit, Missouri, United States Alec Bray Insurance And Financial S Full time
Alec Bray Insurance And Financial Services is a leading insurance and financial services provider dedicated to delivering personalized solutions to our clients. We are currently seeking an experienced Service Excellence Specialist to join our team and help us achieve our goal of unparalleled customer satisfaction.

The successful candidate will have previous experience in customer service or sales, with a proven track record of providing exceptional customer experiences. They will be able to communicate effectively with clients, both verbally and in writing, and possess excellent problem-solving and analytical skills. Additionally, they will be able to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of professionalism.

The estimated salary for this role is $55,000 - $70,000 per year, depending on location and experience. The ideal candidate will also have strong technical skills, including proficiency in CRM software and excellent computer skills. If you are a driven and results-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

In this role, you will be responsible for managing customer relationships, responding to customer inquiries and resolving issues in a timely and professional manner. You will also contribute to the development and implementation of new customer service initiatives and strategies to enhance overall customer satisfaction. Your success will be measured by your ability to consistently meet or exceed customer satisfaction targets and provide high-quality support to our clients.

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