Equipment Support Specialist

6 days ago


Smithville, Texas, United States Coleman Equipment Full time
Job Overview

Coleman Equipment, Inc. is a family-owned business dedicated to providing top-notch equipment and support services. As an Equipment Support Specialist, you will be the face of our company, interacting with customers and ensuring their needs are met.

Key Responsibilities

We are seeking a skilled professional who can:

  • Assist customers in a timely and courteous manner, addressing their technical queries and concerns.
  • Develop and maintain strong relationships with customers, communicating effectively with all departments to deliver exceptional service.
  • Create and manage repair orders, verifying accuracy and completeness of repairs.
  • Update technician time logs and provide detailed reports on the service department's productivity and progress towards dealership goals.
  • Greet customers, identify problems, and determine service needs.
  • Discuss options and extra services with customers.
  • Review work flow through the Service Department and provide accurate estimates for completion time.
  • Provide customers with detailed written estimates of repair costs or services.
  • Keep customers informed throughout the service process about changes in cost or time, or recommendations for additional repairs or services.
  • Resolve customer complaints.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and proficiency in Microsoft Office.
Benefits

We offer a competitive salary, benefits package, and opportunities for professional growth and development. Estimated salary: $50,000 - $70,000 per year, depending on experience.



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