Customer Relations Specialist

2 weeks ago


Boonville, Indiana, United States Branden Haines - State Farm Agent Full time
{"title": "Customer Relations Representative", "description": "Role Overview

As a Customer Relations Representative with Branden Haines - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate clients about insurance options and promote the development of our business.
  • Employ exemplary communication skills to efficiently meet customer needs while fostering business growth.
Qualifications
  • Dedication to customer service and a strong ability to relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with other agency team members.
  • Proactive problem-solving skills and a willingness to get licensed in Property and Casualty and Life Insurance.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for growth and advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience and mentorship opportunities.

Join a dynamic team that is passionate about making a difference in the lives of others and bettering the community. If you are a customer-focused and empathetic individual who is driven to succeed, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}



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