Product Manager, E-commerce
2 weeks ago
At Holland America Group, we are seeking an experienced E-commerce Product Manager to join our team. As a key member of our product development team, you will be responsible for overseeing the product strategy, roadmap, and execution within a key product domain.
Responsibilities- Define and manage the product vision, strategy, and roadmap for your assigned product domain, ensuring alignment with overall business objectives.
- Lead, mentor, and inspire a team of 8-10 product owners, analysts, and other key stakeholders, fostering a collaborative and innovative work environment.
- Serve as the certified Product Owner within an Agile framework, prioritizing product backlogs, defining user stories, and ensuring timely delivery of features and improvements.
- Manage the scope of product initiatives, balancing customer needs with technical feasibility and business goals to deliver valuable solutions.
- Work closely with cross-functional teams, including engineering, design, marketing, and operations, to ensure successful product development and launch.
- Conduct market research, user feedback sessions, and competitive analysis to ensure the product meets customer needs and exceeds expectations.
- Establish and monitor key performance indicators (KPIs) to track product success, making data-driven decisions to optimize product performance.
- Identify potential risks and develop mitigation strategies to ensure product delivery remains on track.
- Bachelor's Degree required; MBA preferred.
- Certified Product Owner (CPO) under Agile methodologies or Certified Digital Product Manager (CDPM) is required.
- 5+ years related experience (product management/marketing)
- Demonstrated experience managing a team of 8-10 people in an Agile environment including vendor management for staff augmentation.
- Experience in cruise preferred, travel, hospitality or entertainment required.
- Deep knowledge of Jira/Confluence for managing Agile projects, product backlogs, sprints, and documentation.
- Experience with Salesforce Commerce Cloud or Coveo platform for enterprise-level e-commerce management.
- Proficiency in Adobe Analytics and A/B Testing analysis, with the ability to use data to drive decisions and measure product success.
- Familiarity with content management systems (CMS) like Adobe Experience Manager or other headless CMS solutions for managing product content and marketing pages.
- Knowledge of SEO/SEM best practices to enhance product visibility and performance.
- Experience in integrating third-party services into e-commerce platforms.
- Proficiency in tools such as: Tableau/Power BI for data visualization and reporting, Figma for collaborating on user experience designs and Optimizely/Adobe Target for running A/B tests and multivariate tests to optimize user experiences and conversion rates.
- Leadership & Team Management: Ability to effectively lead cross-functional teams.
- Communication: Strong skills to articulate product vision, strategy, and requirements to stakeholders.
- Problem-Solving: Analytical mindset to troubleshoot issues and optimize product performance.
- Customer-Centric Mindset: Deep understanding of customer needs to drive product decisions.
- Time Management & Prioritization: Ability to manage multiple projects and tasks efficiently in a fast-paced environment.
- Interpersonal Skills: Strong ability to work effectively with cross-functional teams and stakeholders.
- User Experience (UX) Principles: A deep understanding of customer-centric product design
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