Product Manager, E-commerce

2 weeks ago

Fort Lauderdale, Florida, United States Holland America Group Full time
Job Description

At Holland America Group, we are seeking an experienced E-commerce Product Manager to join our team. As a key member of our product development team, you will be responsible for overseeing the product strategy, roadmap, and execution within a key product domain.

Responsibilities
  • Define and manage the product vision, strategy, and roadmap for your assigned product domain, ensuring alignment with overall business objectives.
  • Lead, mentor, and inspire a team of 8-10 product owners, analysts, and other key stakeholders, fostering a collaborative and innovative work environment.
  • Serve as the certified Product Owner within an Agile framework, prioritizing product backlogs, defining user stories, and ensuring timely delivery of features and improvements.
  • Manage the scope of product initiatives, balancing customer needs with technical feasibility and business goals to deliver valuable solutions.
  • Work closely with cross-functional teams, including engineering, design, marketing, and operations, to ensure successful product development and launch.
  • Conduct market research, user feedback sessions, and competitive analysis to ensure the product meets customer needs and exceeds expectations.
  • Establish and monitor key performance indicators (KPIs) to track product success, making data-driven decisions to optimize product performance.
  • Identify potential risks and develop mitigation strategies to ensure product delivery remains on track.
Requirements
  • Bachelor's Degree required; MBA preferred.
  • Certified Product Owner (CPO) under Agile methodologies or Certified Digital Product Manager (CDPM) is required.
  • 5+ years related experience (product management/marketing)
  • Demonstrated experience managing a team of 8-10 people in an Agile environment including vendor management for staff augmentation.
  • Experience in cruise preferred, travel, hospitality or entertainment required.
  • Deep knowledge of Jira/Confluence for managing Agile projects, product backlogs, sprints, and documentation.
  • Experience with Salesforce Commerce Cloud or Coveo platform for enterprise-level e-commerce management.
  • Proficiency in Adobe Analytics and A/B Testing analysis, with the ability to use data to drive decisions and measure product success.
  • Familiarity with content management systems (CMS) like Adobe Experience Manager or other headless CMS solutions for managing product content and marketing pages.
  • Knowledge of SEO/SEM best practices to enhance product visibility and performance.
  • Experience in integrating third-party services into e-commerce platforms.
  • Proficiency in tools such as: Tableau/Power BI for data visualization and reporting, Figma for collaborating on user experience designs and Optimizely/Adobe Target for running A/B tests and multivariate tests to optimize user experiences and conversion rates.
  • Leadership & Team Management: Ability to effectively lead cross-functional teams.
  • Communication: Strong skills to articulate product vision, strategy, and requirements to stakeholders.
  • Problem-Solving: Analytical mindset to troubleshoot issues and optimize product performance.
  • Customer-Centric Mindset: Deep understanding of customer needs to drive product decisions.
  • Time Management & Prioritization: Ability to manage multiple projects and tasks efficiently in a fast-paced environment.
  • Interpersonal Skills: Strong ability to work effectively with cross-functional teams and stakeholders.
  • User Experience (UX) Principles: A deep understanding of customer-centric product design

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