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Chargeback Specialist

2 months ago

Deerfield Beach, Florida, United States Flybridge Staffing Full time

Company Overview:

Flybridge Staffing is seeking a dedicated Chargeback Analyst for a leading Fintech organization. This position offers the flexibility of hybrid or remote work arrangements for the right candidate.

Role Summary:

The Chargeback Analyst will be responsible for managing incoming case documents, liaising with clients to gather necessary information for favorable outcomes, and collaborating with card brands. This role also involves providing guidance to both clients and internal teams to mitigate future chargeback occurrences.

Qualifications:

  • Minimum of 3-5 years of experience in chargeback management.
  • Prior experience in the Merchant Service sector is essential.
  • Familiarity with VROL, Mastercom, and Discover Chargeback Portal is preferred.
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Bilingual candidates, particularly those fluent in Spanish, are highly desirable.

Key Responsibilities:

  • Develop and maintain Standard Operating Procedures (SOPs), training materials, and a Best Practices Guide.
  • Process case documents and respond to inquiries from merchants regarding chargeback issues.
  • Analyze chargeback and retrieval case data for accuracy and compliance.
  • Assist clients in discussing case details and provide strategic advice to minimize future chargebacks.
  • Monitor chargeback responses and evaluate their effectiveness.
  • Submit case documentation to card brands for review and follow up as necessary.
  • Document merchant accounts with relevant case information and interactions.
  • Implement procedural and system enhancements as needed.
  • Create and maintain Chargeback Best Practices and Guides for distribution.
  • Ensure thorough navigation of incoming case documents.
  • Escalate issues that require higher-level intervention.
  • Coordinate effectively with internal departments to ensure seamless operations.

Note: This position does not offer sponsorship. Candidates must be U.S. Citizens, Green Card holders, or possess an EAD.

For those interested in this opportunity, please submit your resume through our website. Our recruitment team will reach out to qualified candidates.

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