Fraud Investigation Analyst

4 weeks ago


West Palm Beach, Florida, United States My Bambu Full time
Job Description

At MyBambu, we are committed to promoting financial inclusion by providing a range of mobile-based financial solutions. Our mission is to offer a convenient, safe, and cost-effective way for individuals to manage their finances.

We are seeking a highly skilled Fraud Investigation Analyst-Reg E to join our team. As a key member of our Compliance Department, you will be responsible for researching and initiating appropriate actions to resolve disputes, with a focus on daily monitoring and tracking cases in compliance with Reg E, Visa, and NACHA criteria.

Key Responsibilities:
  • Investigate and analyze reported cases of unauthorized ETFs.
  • Review transaction records, account activity, and other relevant information to identify potentially fraudulent activity.
  • Collaborate with other departments, law enforcement, and external entities to gather additional information.
  • Ensure compliance with Regulation E, Visa, and NACHA guidelines while staying updated on changes to the regulations and industry best practices.
  • Manage and document fraud cases, maintaining detailed records of investigations and actions taken.
  • Provide training and educational materials to internal staff and customers on fraud prevention best practices and security measures.
  • Prepare and submit reports to management detailing fraud trends, patterns, and the effectiveness of implemented controls.
  • Maintain accurate and comprehensive documentation for regulatory purposes.
  • Provide support to customers who have been victims of fraud, guiding them through the resolution process and ensuring a positive customer experience.
  • Utilize fraud detection tools, software, and technologies to enhance the efficiency and effectiveness of fraud investigations.
Requirements:
  • Professional Experience: Two or more years of professional experience in Financial Claims Department and Financial Crimes.
  • Regulatory Knowledge: Substantive knowledge of Regulation E Policy, Visa Rules, Risk Management, Chargeback Rights, and NACHA criteria.
  • Software Proficiency: Competent in using the Microsoft Office Suite, including Word, Excel, and PowerPoint.
Benefits:
  • Excellent medical coverage.
  • 15 days of paid time off and 7 days of paid holidays.
  • Our small family corporate culture.

Starting salary is $50,000 per year, negotiable based on experience and qualifications.



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