Sales Support Associate

7 days ago


Albany, New York, United States Arctiq Full time
About the Role

This dynamic opportunity is designed for a highly organized and detail-oriented individual to support our Inside Sales team in delivering exceptional customer experiences.

As a Sales Support Associate, you will be responsible for providing administrative assistance to Client Directors, handling quoting and order booking, and coordinating with vendors, distribution channels, and internal teams to ensure seamless sales operations. Your primary goal will be to build strong relationships with clients, understand their needs, and provide tailored solutions to meet their business objectives.

Responsibilities:
  • Work closely with Client Directors to understand client projects and day-to-day activities
  • Participate in client meetings and presentations as required
  • Identify and submit opportunity registrations when applicable, along with noting potential rebates provided by Vendor Management and Client Director and submitting claims as required
  • Buil d a strong and trustworthy relationship with Client Directors and clients
  • Understand the individual needs of Client Directors and their clients and how to effectively support the business
  • Source product from manufacturers and distributors, obtaining pricing, current lead times, and availability
  • Prepare quotations and templates as required, along with processing sales orders according to Arctiq guidelines and submitting for processing
  • Complete and renew all applicable sales certifications
  • Develop relationships with Manufacturers and relevant Distribution contacts
  • Help coordinate and quote any logistics required for delivery
  • Responsible for initiating product returns within assigned territory and submitting to Finance for tracking and closure
  • Create various reports ensuring they are timely and relevant
  • Recommend opportunities for operational and process improvement within the Inside Sales role
  • Train and provide process guidance for new team members
  • Handle any special projects as assigned by management
Requirements:
  • Minimum of 2-3 years of experience in a sales support position
  • Fluent written and spoken English (bilingual French an asset)
  • University/College diploma/degree preferred
  • Strong organizational, verbal, and written communication skills
  • Ability to work independently or in a team environment while functioning well under pressure
  • Proficient in Word, Excel, and PowerPoint
  • Experience in Hubspot, ConnectWise Sell, and Netsuite is a definite asset


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