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Service Engineer

2 months ago

Rochester, New York, United States MKS Instruments Full time
Your Role at MKS Instruments:

As a Service Engineer in the Phoenix area, you will deliver exceptional customer service through on-site installations and oversee the diagnosis, troubleshooting, servicing, and repair of sophisticated equipment and systems. You will manage the installation and maintenance of Liquid and Dry Ozone, Fourier Transform Infrared (FTIR), and Residual Gas Analyzer (RGA) products for significant accounts across the United States.

Your Contributions Will Include:
  • Delivering outstanding customer support through the execution of on-site installations, servicing, and repairs of intricate equipment and systems.
  • Verifying and approving the operational quality of system equipment.
  • Acting as the company representative with clients on both administrative and technical issues for assigned projects.
  • Ensuring the operational quality of system equipment.
Qualifications You Bring:
  • Associate's degree or equivalent; with a minimum of 5 years of relevant Semiconductor experience; or a suitable combination of education and experience.
  • A Bachelor's degree and/or relevant certification is preferred.
  • Strong communication and documentation skills.
  • Proficiency in standard Microsoft Office applications.
  • Integrity, ethical conduct, and the ability to earn the trust of others.
  • Robust analytical, business, and interpersonal skills.
  • Self-motivated with a positive approach to problem-solving.
  • Capability to thrive in a fast-paced, rapidly evolving high-tech environment.
Physical Requirements and Work Environment:
  • Ability to perform tasks such as sitting, standing, or typing for extended periods.
  • Must be capable of lifting up to 50 lbs.
  • Regularly requires good manual dexterity and coordination.
  • Occasionally moves/positions objects exceeding 100 pounds.
  • Ability to remain stationary for 20% of the time.
  • Frequently positions oneself to perform tasks and handle objects at various heights.
  • Regularly requires manual dexterity and coordination for tasks at different levels.
  • Must effectively communicate information and ideas for clarity.
  • Must accurately exchange information.
  • Operates in laboratory, field, and manufacturing environments.
  • Constantly uses a computer and other office productivity tools.
  • Ability to observe documents and details at close range.
  • Commitment to safety to mitigate hazards related to mechanical and electrical hardware, high voltage, gas, water, and heat.
  • Noise levels in the work environment are typically average.
MKS is an equal opportunity employer, including disability and veteran status, and adheres to all categories protected by law. We are committed to recruiting individuals from diverse backgrounds. Certain positions may require access to controlled goods and technologies subject to regulations. Candidates may need to be classified as "U.S. persons" as defined by applicable laws. MKS Instruments, Inc. and its affiliates are dedicated to affirmative action and equal opportunity employment.