Field Service Engineer
1 week ago
The Field Service Engineer is responsible for providing on-site repair, troubleshooting, and maintenance services for our company's robots and related system peripheral equipment. This role requires the ability to travel to customer sites on a moment's notice and work independently with minimal supervision.
The ideal candidate will have a strong background in robotics, electrical, and mechanical systems, as well as excellent technical writing and communication skills. Experience with PLC ladder logic, robot programming, and common robot applications is highly desirable.
Responsibilities include:
- Providing on-site repair and maintenance services for our company's robots and related system peripheral equipment
- Troubleshooting and diagnosing robot operational and process problems
- Documenting product performance, failure modes, and reporting results for the purpose of troubleshooting, repairing, and restarting the system
- Completing field service reports for each customer call
- Maintenance of a service tool kit and documentation to facilitate rapid customer response
Requirements include:
- Expert in reading and interpreting electrical, mechanical, and pneumatic prints and related technical documentation
- Ability to read and interpret PLC ladder logic
- Minimum previous experience with our company's robots, controllers, and peripheral equipment
- Previous experience with our company's application software and programming
- Previous experience with common robot applications (spot welding, arc welding, material handling)
This is a challenging and rewarding role for a skilled robotics professional who is passionate about delivering exceptional customer service and support.
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