Senior Manager of Self Service

5 days ago


Denver, Colorado, United States Klaviyo Full time
{"title": "Senior Manager of Self Service", "content": "

About the Role

We are seeking a Senior Manager of Self Service to join our Lifecycle Marketing team at Klaviyo. As a key member of our team, you will be responsible for owning the self-service marketing efforts across all stages of the customer lifecycle, including driving measurable outcomes in onboarding, adoption, purchases, and cross-sell efforts.

The ideal candidate will possess 5+ years of relevant experience and a proven record of working effectively with stakeholders to address business challenges. Strong skills in cross-functional communication, analytical thinking, project management, and a proactive, customer-focused approach are essential.

Key Responsibilities

  • Own the self-service motion for first purchase and cross-sell and collaborate cross-functionally to build seamless data-driven experiences in onboarding and adoption.
  • Align the self-service roadmap with Product, Growth, and PMM teams to consistently scale efforts and support innovation.
  • Analyze diverse data sources to create highly targeted segments for improved performance, fostering a culture of continuous innovation by designing and amplifying impactful tests and optimizations.
  • Champion customer-first initiatives, ensuring best-in-class customer experiences with clear, measurable outcomes.

Requirements

  • 5+ years of experience in Demand Generation, PLG Marketing, Performance Marketing, or Email Marketing.
  • Deep knowledge of marketing best practices, including email deliverability, personalization, segmentation, testing, and reporting.
  • Strong interest in data and segmentation with a desire to understand both the 'who' and the 'how' of a campaign's audience performance.
  • Ability to manage multiple projects simultaneously.
  • Thrives in fast-paced environments and tackles challenges with a 'can-do' attitude.
  • Creative thinker with curiosity and a passion for innovation.

About Klaviyo

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond.

", "lang_code": "en"}

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