Member Experience Specialist

4 days ago


Mount Pleasant, Michigan, United States Isabella Community Credit Union Full time

About the Role

As a Member Experience Specialist at Isabella Community Credit Union, you will play a critical role in ensuring that our members receive exceptional service and support. Your primary responsibilities will include assisting members with financial transactions, answering questions, and resolving any issues that may arise.

Duties and Responsibilities

  1. Act as a liaison between members and various departments to resolve issues and answer questions.
  2. Process transactions, open and close accounts, and maintain accurate member account information.
  3. Provide information about products and services to members via phone or in person.
  4. Maintain a professional work environment and businesslike appearance.

Requirements and Qualifications

  • One month to twelve months of similar or related experience.
  • A high school education or GED.

Compensation and Benefits

The estimated salary for this position is $42,000 - $52,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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