Technical Support Specialist

7 days ago


Mount Pleasant, Michigan, United States Mid Michigan College Full time
About the Position

Mid Michigan College is seeking a dedicated and detail-oriented Technical Support Specialist to join our team. This internship opportunity will provide hands-on experience in troubleshooting, maintaining computer systems, and providing excellent customer service.

Job Summary

The Technical Support Specialist will be responsible for resolving technical issues related to computer hardware, software, and AV technologies. This position requires strong communication skills, both written and verbal, as well as the ability to work independently with minimal supervision.

Responsibilities
  • Answering incoming calls and creating tickets for Help Desk duties
  • Overseeing computer labs and assisting students with technical problems
  • Assisting faculty with ITV technical problems and classroom technology issues
  • Performing general computer maintenance and troubleshooting
Requirements
  • Ability to relate positively to people in a learning environment
  • Self-starting/time management skills
  • Background in technology is preferred
  • Must be enrolled in classes currently or for a future semester at an institution of higher learning
  • Experience with computer hardware, software programs (Microsoft Office), and AV technologies is preferred
Working Environment

The job responsibilities are performed in an office/lab/classroom environment. The environment requires a professional image and demeanor, on-time attendance and reliability. The job has intermittent periods of continuous physical exertion, such as walking, standing, sitting, stooping, bending, climbing, lifting material or equipment (5-45 pounds).

Estimated Salary Range

$30,000 - $40,000 per year, depending on qualifications and experience.



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