Experienced Insurance Customer Service Representative

4 weeks ago


Battle Ground, Washington, United States LeAnn Dodge - State Farm Agency Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at LeAnn Dodge State Farm Agency. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Your key responsibilities will include:

  • Answering phone calls and greeting clients in a professional and friendly manner.
  • Establishing and maintaining strong customer relationships through regular follow-up and communication.
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Using a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.

You will receive:

  • Competitive base compensation and potential for bonus.
  • Paid time off (vacation and sick days).
  • Medical, dental, and vision benefits.
  • 401K with match.
  • A supportive team environment with opportunities for growth and development.

Requirements:

  • State Farm experience is preferred, but not required.
  • Sales and service experience is preferred.
  • Excellent communication skills, both written and verbal.
  • Self-motivated and detail-oriented individual.
  • Ability to work in a team environment and assess customer needs.
  • Property and Casualty license is highly preferred, but not required.
  • Life and Health license is highly preferred, but not required.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.



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