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Technical Support Analyst
2 months ago
Position Overview
Broome-Tioga BOCES is seeking a dedicated Software Support Specialist to enhance our operational efficiency. In this role, you will be tasked with addressing and resolving issues reported by users, conducting thorough investigations to determine root causes, and identifying effective solutions for software applications. Your expertise will also be crucial in ensuring the integrity and confidentiality of data within our software systems. Furthermore, you will play a vital role in educating staff on the use of various software and administrative tools.
- Assess and resolve user-reported issues efficiently
- Conduct testing and validation of software solutions
- Implement and maintain data security protocols
- Provide training and support for staff on software applications
Qualifications Required
Essential Qualifications:
- A minimum of 30 semester credits in fields such as Business Information Technology, Computer Information Systems, or Computer Science
- At least 1 year of experience in a customer service and technical support capacity
Civil Service Title: Software Support Specialist