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Technical Support Representative II

1 month ago

Aurora, Colorado, United States Sonova AG Full time
About the Role

We are seeking a highly skilled Technical Support Audiologist (TS II) to join our team at Sonova AG. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our hearing healthcare professional partners, ensuring they have the resources and expertise needed to deliver outstanding patient care.

Main Responsibilities:

  • Provide fitting recommendations and troubleshooting to hearing healthcare professionals, focusing on proactive identification of customer needs.
  • Develop and maintain strong relationships with customers, providing superior customer service and technical information.
  • Support the hearing healthcare professional in selecting, fitting, and troubleshooting supported products, ensuring exceptional patient benefit and success.
  • Document customer contacts and identify opportunities to enhance technical and troubleshooting resources and acumen.
  • Continuously develop professionally, demonstrating a desire to learn and grow within the organization.

Requirements:

  • AuD in Audiology preferred, Master's Degree considered.
  • 4-5 years+ Clinical Dispensing experience, preferably in multiple dispensing environments and with both pediatric and adult populations.
  • Familiarity with Phonak Product Portfolio and software(s).
  • Excellent troubleshooting/problem-solving skills in a wide variety of areas, including daily wear hearing aids, extended wear hearing aids, FM/Roger, wireless accessories, verification, and CROS fittings.
  • Highly technical and organized, able to work independently and maintain confidentiality.
  • Subject Matter Expertise, preferably in multiple areas.
  • Ability to multi-task in a fast-paced environment, with excellent verbal and written communication skills.
  • Commitment to an exceptional Customer Experience, with a focus on Quality, Accuracy, and Productivity.

What We Offer:

  • Improving the quality of life of millions of people suffering from hearing loss.
  • A challenging and motivating assignment as part of a dynamic team.
  • Modern mindset and processes, accommodating flexible working conditions.
  • Opportunities for further responsibilities and support for further training and development.
  • Sonova's outstanding opportunities and career growth.

Health Benefits & Perks:

  • Medical, dental, and vision coverage.
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts.
  • TeleHealth options.
  • 401k plan with company match.
  • Company-paid life/ad&d insurance.

Additional Benefits:

  • Short/Long-Term Disability coverage (STD/LTD).
  • Accident/Hospital Indemnity coverage.
  • Legal/ID Theft Assistance.

How to Apply:

Please submit your application via our online job application platform. For this position only, direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon, or any other format that does not include speaking with an actual human. We do not require any financial, credit card, or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee, even if claimed you will be reimbursed, you are not interacting with Sonova. These requests are fraudulent, and you are strongly advised to exercise caution when you receive such an offer of employment. If you are interviewed for or offered a job without speaking with someone or requested to provide financial information during the interview process, please contact us immediately.