IT Administrator

Job Summary

RTX is seeking an IT Administrator to join our Middleware Platform Services team. The successful candidate will be responsible for implementing, managing, and supporting virtualized server infrastructure, network connectivity, and middleware services that are critical to the success and stability of our customers' web-based custom developed and COTS applications.

Key Responsibilities

Troubleshoot and resolve customer problems of complex nature, including product configurations, networking, platform, third-party communications, hardware configuration, or other issues commonly encountered in systems operation in a networked environment.

Troubleshoot software and configuration as necessary, including reviewing code and associated scripts, reviewing application logs, and updating configurations to resolve customer issues in a production environment.

Construct and schedule automated processes and create custom processing scripts as needed.

Regularly document and report product/application defects to the Product Management and Application Development teams, and escalate unresolved problems to appropriate resources.

Serve as an escalation point for other Support Teams for escalated issues.

Proactively seek out, research, and recommend improvements to better serve customers.

Ensure that all security, availability, confidentiality, and privacy policies and controls are always adhered to.

Requirements

B.S. in Engineering, Computer Science, Mathematics, or relevant discipline with 8+ years of experience in IT System Administration, solution design, and support.

Ability to analyze technologies, technical processes, and/or functions, document findings, identify areas for improvement, prioritize accordingly, and create specifications.

Expert knowledge in Windows server design and implementation, SAN, LAN/WAN routing, and cybersecurity, and experience with administration of managed service accounts and PKI Certificate implementation, IIS configuration, troubleshooting, and best practices.

Hands-on experience with designing, implementing, and supporting past and current Windows server platforms: Server 2008, 2012, 2016, 2019, and extensive experience working with vendors on problem resolution and solution design.

Preferred Qualifications

Experience with Office/Microsoft 365 and Azure implementation and management, source control management systems like TFS, ADO, SVN with continuous integration/deployment, SQL 2012 or higher, T-SQL, and SQL Server database technologies.

Knowledge of .Net 4.5 Framework and higher, the latest Web Technologies, VMWare, Cloud Services, Unix/Linux server and platform administration, Scrum Development Methodology.

Experience/understanding of reporting services, ticketing systems like JIRA, and Amazon Web Services implementation and management experience.

Excellent organization skills and project tracking capabilities, experience in a fast-paced, small team work environment.

What We Offer

RTX offers a robust total rewards package with compensation, healthcare, wellness, retirement, and work-life benefits, career development and recognition programs. Some of the benefits include parental leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care. Learn more and apply now.

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