National Field Support Specialist

1 week ago


San Antonio, Texas, United States SPECTRUM Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.

Key Responsibilities
  • Support Field Technicians in troubleshooting and resolving service issues
  • Use technical and interpersonal skills to resolve internet, video, and telephone issues for customers
  • Act as a traffic controller for our Field Technicians, enabling efficient and timely service
  • Interface directly with customers to resolve their issues
What You'll Enjoy
  • Working with a dynamic team to complete provisioning, device configuration, troubleshooting, and signal measurements
  • Solving technical issues in real-time using the latest technology tools and programs
  • The fast-paced environment, which makes each workday exciting and challenging
  • Building professional networks inside and outside the department
  • Opportunities for growth through training, expanded education opportunities, and career progression
Requirements
  • High School Diploma or equivalent
  • Technical skills: MS Office and computer literate
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
  • Schedule: Ability to work a variety of schedules in-office, including mornings, nights, weekends, overnights, and holidays
Preferred Qualifications
  • 2 or more years of telecommunications, call center, or high-speed data, video, or voice experience
  • College coursework or equivalent experience in technology
About Spectrum

Spectrum is a dynamic and growing company that connects people to more. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.



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