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Financial Assistance Specialist III
2 months ago
The Financial Aid Department is seeking a dedicated professional for the role of Financial Aid Counselor III. This position plays a vital role in supporting students and their families in navigating the complexities of financial assistance programs. The Counselor III will be stationed at the Stockton campus and may engage in program management across multiple university locations.
Key Responsibilities
- Provide expert guidance to students and parents through various communication channels, ensuring clarity and understanding of financial aid processes.
- Process financial aid applications and documentation with discretion, applying independent judgment to determine eligibility for federal, state, and institutional programs.
- Assist in the development and implementation of policies and procedures related to financial aid administration.
- Mentor and train junior financial aid counselors, fostering a collaborative team environment.
- Collaborate with other university departments to ensure accurate financial aid data management.
- Oversee specific financial aid programs, ensuring compliance with regulations and effective fund management.
Core Competencies
- Exceptional customer service skills, with the ability to engage effectively with diverse populations.
- Strong analytical skills to assess financial aid eligibility and make informed decisions.
- Ability to manage multiple tasks efficiently while maintaining a high level of accuracy.
- Proficient in developing and maintaining professional relationships with colleagues and external partners.
Qualifications
- Bachelor's Degree or equivalent experience in a related field.
- A minimum of two years of relevant experience in financial aid or a similar role.
Preferred Skills
- In-depth knowledge of federal, state, and institutional financial aid regulations.
- Experience in conflict resolution and the ability to handle complex situations with professionalism.
- Strong written and verbal communication skills.
Work Environment
Work is typically conducted during standard business hours, with occasional requirements for evening or weekend hours. This role may involve travel to various campus locations as needed.
Commitment to Diversity
The University of the Pacific is committed to fostering a diverse and inclusive environment. We value the contributions of individuals from all backgrounds and strive to create a workplace that reflects the diversity of our student body and community.
