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Customer Service Representative

2 months ago

Dudley, Pennsylvania, United States Tarek Elhendawy - State Farm Agency Full time
Job Overview

Tarek Elhendawy - State Farm Agency is seeking a skilled and customer-focused professional to join our team as a Customer Service Representative. This role is centered around delivering exceptional customer service for a well-established State Farm Agent.

Key Responsibilities:

  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options, ensuring they make informed decisions.

What We Offer:

  • Competitive base salary plus bonus structure
  • Paid time off (vacation and personal/sick days)
  • Simple IRA plan
  • Opportunities for growth and advancement within the agency

Requirements:

  • Previous customer service experience
  • Excellent communication skills, including written, verbal, and listening abilities
  • Self-motivated and detail-oriented individual
  • Proactive problem-solving skills
  • Ability to work effectively in a team environment
  • Capacity to assess customer needs and conduct effective interviews
  • Ability to establish strong relationships with customers
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.