Real Estate Maintenance Coordinator

1 week ago

Dallas, Texas, United States Evergreen Residential Holdings, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Maintenance Coordinator to join our Construction team at Evergreen Residential Holdings, LLC. As a key member of our team, you will provide direct support to field-level property management, responding to resident inquiries, and coordinating with field operations.

Key Responsibilities
  • Represent the Company in a professional manner as the point of contact for resident service requests in all markets
  • Manage general email boxes by giving general information or re-directing as appropriate
  • Schedule landscaping and pool services on all newly internalized rental homes in assigned region
  • Maintain an organized, consistent filing system on share drive, while following Evergreen procedures
  • Coordinate service request dashboard and communicate with the Field Ops team to ensure service requests are completed in a timely fashion
  • Interact with residents in a professional and courteous manner and work collaboratively with team members
  • Maintain a high level of customer service and exhibit competency in all prospect/resident interactions - over the phone, by email, formal written communications, or in person
  • Create service requests for maintenance and be primary decision maker to assign service requests to internal or external resource based on company guidelines
  • Assists in creating and circulation of weekly, monthly, quarterly, and annual reporting
Requirements
  • High School graduate
  • Minimum of one-year previous experience in either the single family or multi-family rental industry
  • Must have a valid Driver's License
  • Committed to providing outstanding customer and resident experience
  • Ability to handle confidential information in a professional manner
  • Interacts productively in person and through technology with co-workers and team members
  • Excellent oral and written communication skills
  • Computer literacy, ability to comfortably navigate new technology and proficiency with the Microsoft Office suite including Outlook, Work and Excel is required
  • Detail oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment
  • Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality
About Evergreen Residential Holdings, LLC

Evergreen Residential Holdings, LLC is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City. The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen. Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health. Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions. We are deeply committed to building a workplace and community where inclusion is not only valued, but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.

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