Assistant Branch Manager
1 week ago
Umpqua Bank is a leading regional bank with a strong presence in the Pacific Northwest. With over 5,000 employees, we offer a wide range of banking services to customers across the nation.
We are committed to creating a great place to work by providing a culture where associates thrive. Our core values of Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships guide our actions and decisions.
About the Role:This position plays a critical role in supporting the branch manager in achieving branch and bank goals. The Assistant Branch Manager is responsible for managing a team that provides exceptional customer service, ensures operational soundness, and generates revenue for the branch and bank.
Key responsibilities include:
- Managing a team of client service specialists to provide exceptional customer service and support
- Ensuring the branch is operationally sound and compliant with bank policies and procedures
- Monitoring sales and service goals and providing guidance and training to the team
- Processing and overseeing technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers, and collections
- Resolving conflicts and providing guidance and training to the team
We are seeking a highly motivated and experienced professional to join our team. The ideal candidate will have:
- A high school diploma or equivalent
- Two years of retail banking experience or equivalent transferrable skills and experience
- Some management experience
- Proficient with Microsoft Office and banking software
- Training and mentoring skills
- Customer-focused service and sales skills
- Understanding of consumer and small business lending
- Overall knowledge of bank operations
This role is fully onsite and requires regular attendance at the branch.
Our Benefits:We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $22.00 to $28.00, and the pay rate for the selected candidate will be dependent on a variety of non-discriminatory factors.
We also offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.
Our Commitment to Diversity:Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. We welcome applications from qualified candidates of all backgrounds and perspectives.
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