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Customer Service Representative

2 months ago

Tempe, Arizona, United States Insight Global Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Insight Global. As a Remote Gate Agent, you will play a critical role in supporting thousands of drivers across the country, utilizing two-way audio/video communication to verify and coordinate logistics operations.

Key Responsibilities
  • Act as a Remote Gate Agent, supporting drivers and coordinating logistics operations
  • Utilize two-way audio/video communication to verify and coordinate logistics operations
  • Provide excellent customer service and communication to drivers and other stakeholders
  • Work in a fast-paced environment with a high sense of urgency and attention to detail
  • Collaborate with the team to ensure seamless logistics operations
Requirements
  • 1+ year of recent relevant experience in an operations and/or technical role
  • Excellent professionalism and communication skills
  • Ability to multi-task and work on multiple projects at once
  • Technical savvy and ability to learn quickly
  • Comfortable working in a heavy phone support role and taking close to 200 transactions per day
What We Offer
  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive hourly rate