Customer Relations Associate

5 days ago


Cedar Rapids, Iowa, United States GreatAmerica Financial Services Full time
Are you a customer-centric professional looking for a challenging role? Look no further At GreatAmerica Financial Services, we're seeking a highly skilled Customer Relations Associate to join our team. With a competitive salary of $58,000 - $68,000 per year, plus benefits and opportunities for growth, this role is perfect for those who enjoy building relationships and resolving issues.

The Customer Relations Associate will be responsible for managing a variety of tasks to assist our customer base, including End User interactions, collections, and Customer relations within granted authority levels. This individual will work closely with cross-functional teams to resolve customer complaints and concerns, and will be responsible for analyzing customer data to identify trends and areas for improvement.

Key Responsibilities:

  • Manage customer interactions to resolve complaints and concerns
  • Work closely with cross-functional teams to resolve customer issues
  • Analyze customer data to identify trends and areas for improvement
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Provide exceptional customer service to ensure customer satisfaction and loyalty

To be successful in this position, you'll need:

  • An associates degree or bachelor's degree in Business, Marketing or related field is preferred or equivalent education/experience
  • Customer service certificate training program or 6 months customer service experience.

We offer a comprehensive total rewards package, which includes:

  • Competitive compensation
  • Monthly bonuses for eligible employees
  • 401(k) and Company Match
  • Annual profit sharing
  • Paid time off

We prioritize our employees' well-being and offer a range of benefits, including:

  • Paid vacation - starting at 80 hours annually for employees in their first year of service.
  • Paid sick days - Ten (10) per year with a conversion option for unused time.
  • Ten (10) paid holidays per year
  • Gym reimbursement
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short-term and long-term disability
  • Company-paid life insurance
  • Flexible spending accounts (FSA)
  • Health savings accounts (HSA)
  • Employee assistance program
  • Parental leave

We value diverse backgrounds and adding new perspectives. If your experience aligns closely, please apply. We encourage you to visit our website to learn more about this exciting opportunity.



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