Optician Specialist

2 weeks ago

Irvine, California, United States VSP Global Full time

Job Summary

The Optician Specialist is responsible for helping customers find the perfect eyeglasses and contact lenses that meet their needs while providing exceptional customer service and quality care.

Key Responsibilities

  • Determine the reason for the patient's visit and identify their lifestyle needs to deliver personalized recommendations for eyewear.
  • Assist customers in selecting frames and coordinate them with optical measurements and prescriptions.
  • Recommend specific lenses, lens coatings, and frames to suit customer needs, occupation, habits, and facial features.
  • Take measurements, assist patients with adjustments, and troubleshoot and dispense eyewear.
  • Ensure correct pricing and realistic delivery time quotes to patients.
  • Provide enthusiastic and concise communication to meet and exceed patient expectations and foster positive relationships with team members.
  • Clean and merchandise displays daily, displaying effective merchandise at all times.
  • Assist with insurance billing and processing orders.
  • Document all patient communication in the patient record within the practice software system.
  • Work on special projects, cross-train in different departments, and perform other related duties assigned or requested.

Requirements

  • One to two years of experience in a related field.
  • If required by state, applicable state licensure or certification by a nationally recognized optician association as an optician.
  • Working knowledge of the MS Office package.
  • Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
  • Effective verbal communication skills to prioritize multiple tasks and be available for incoming calls and inquiries.
  • Effective written communication skills to clearly document customer situations and prepare letters to confirm agreements made.
  • Excellent interpersonal and rapport-building skills.
  • Ability to ask appropriate and relevant questions to identify customer needs.
  • Proven problem-solving, negotiations, and decision-making skills.
  • Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
  • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Working Conditions

The working environment is generally favorable, with adequate lighting and temperature, and no hazardous or unpleasant conditions caused by noise, dust, etc.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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