Customer Service Representative
1 day ago
{"h1": "Customer Service Specialist at TireHub LLC", "p": "At TireHub LLC, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through inbound and outbound customer calls. Your primary goal will be to develop and maintain strong customer relationships, ensuring that our customers receive the highest level of service and support.
**Key Responsibilities:**
* Manage incoming customer calls and all aspects of inbound order management
* Complete outbound phone calls/campaigns as assigned
* Elevate unresolved customer issues to designated departments
* Own follow-up to customers related to inbound calls and customer requests/issues
* Drive customer adoption to self-service tools through helpful communication and support
* Drive communication between Sales and Operations related to customer service
* Provide B2B and AR support as needed
* Complete other tasks assigned by the Customer Service Lead
**Requirements:**
* 2 years minimum previous sales or customer-facing experience preferred
* Demonstrated success with over-the-phone communication
* Product & Industry sales knowledge preferred
**What We Offer:**
* Excellent written, interpersonal, and verbal communication skills
* Demonstrated problem-solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
* Microsoft Office experience
**About Us:**
TireHub LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a work environment that is free from discrimination and harassment.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "lang_code": "en"}
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