Audience Engagement Manager

4 weeks ago


Williamstown, Massachusetts, United States Williamstown Theatre Festival Full time
Job Summary

The Williamstown Theatre Festival is seeking a highly skilled Audience Engagement Manager to join our year-round team. This role is responsible for overseeing the ticketing and front-of-house operations, ensuring excellent customer service and responsible revenue management.

Key Responsibilities
  • Manage the day-to-day Box Office operations, including ticketing requests, sales, and exchanges.
  • Process data in the CRM platform, maintaining confidentiality and security of patron information.
  • Accurately process data in Quickbooks, MailChimp, and the Google suite.
  • Supervise a seasonal Box Office and Front of House operation, including hiring and training team members.
  • Work closely with the Assistant Managing Director to track the audience engagement department budget and forecast income and spending.
Requirements
  • 5+ years of customer service experience, preferably in a performing arts company or festival model.
  • Excellent written and verbal communication skills, with ability to craft and deliver clear messaging.
  • Excellent interpersonal skills, with ability to collaborate with stakeholders, including artists, press, patrons, donors, and staff.
  • Previous experience leading a team, fostering a cooperative work environment, and positively influencing others.
Preferred Qualifications
  • High aptitude for Point of Sale (POS) or Customer Relationship Management (CRM) systems and data analysis.
  • Proficiency in G Suite software, including Gmail, Google Drive, Google Docs, and Google Sheets.
  • Familiarity with Quickbooks or other financial software.
  • Familiarity with MailChimp or other email marketing software.
Benefits and Compensation

The compensation range is $60,000-$65,000, commensurate with experience. Benefits include 25 days of flexible time off, 10 office holidays, and health and dental insurance with employer contribution.



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