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Harley-Davidson Parts Sales Representative

2 months ago

San Francisco, California, United States Ted Britt Auto Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Parts Sales Representative to join our team at Ted Britt Auto Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when purchasing Harley-Davidson parts and accessories.

Key Responsibilities
  • Service Department Support
    • Interface with Service Technicians to ensure their parts and accessories needs are met.
    • Take service technicians' orders for parts and fill them in a timely manner.
    • Assist service technicians in determining parts and accessories requirements for individual jobs.
    • Recommend related parts and accessories that may be required for a job.
    • Supply cost of parts information on repair orders.
    • Update inventory control system and parts catalogue.
    • Receive and log merchandise into inventory.
    • Notify service personnel when special parts or back-ordered parts are received.
    • Maintain cleanliness of the parts and accessories department and keep inventory neatly stacked and orderly.
  • Customer Service
    • Work directly with walk-in or telephone customers to help determine and supply them with parts and accessories.
    • Greet customers immediately, in a courteous and friendly manner.
    • Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.
    • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
    • Handle telephone transactions quickly, and courteously.
    • Point out any sales, specials, or new merchandise to customers.
    • Assist customers with determination of parts and accessories requirements, lookup of merchandise in catalogues.
    • Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
    • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to making things right.
    • Clean and Efficient Parts and Accessories Environment
    • Receive parts from distributors, check merchandise received against purchase invoice.
    • Tag merchandise. Display or place into stock.
    • Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
    • Ensure merchandise displays are stocked, clean, and appealing to customers.
    • Maintain updated customer mailing lists.
    • Become familiar and efficient with all phases of the computer system required for parts and accessories management.
    • Other Duties - As Assigned
  • Commitments
    • Treat all employees and customers fairly, courteously, and with dignity.
    • Be prompt and available for flexible scheduling.
    • Review all P.A.C.E. videos and attend training sessions to keep current with parts and accessories merchandising and inventory control topics as assigned by the Parts Manager.
    • Present an upbeat, friendly, outgoing personality to customers; no matter what the situation.
    • Accept direction, follow instructions, and work well with other people.
  • Qualifications
    • Friendly, outgoing personality.
    • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
    • Experience with Point-of-Sale and computerized inventory systems or the ability to quickly learn.
  • Job Requirements
    • Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
    • Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.
  • Physical Demands
    • The noise level in the work environment is occasionally loud.
    • Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material.
  • Working Conditions
    • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
    • Occasionally exposed to exhaust fumes or other airborne particles.