Service Advisor

2 weeks ago

San Francisco, California, United States Wise Auto Group Full time
Join Our Team as a Service Advisor at Wise Auto Group

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Wise Auto Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Assist Service Department management in maintaining a smooth-running, efficient service department with exceptional customer satisfaction.
  • Determine correct part numbers and labor time when building external and internal work orders.
  • Accurately communicate customer concerns to technicians by adding proper notes and descriptions on work orders.
  • Ensure that correct parts known to be needed for repair have been added and reasonable expectations of time frame have been set.
  • Assess warranty status of vehicles and communicate warranty concerns to technicians to ensure parts are handled appropriately.
  • Meet established individual sales goals for parts and labor.
  • Professionally interact with staff from other departments to resolve issues regarding repair orders, parts, payments, etc.
Requirements:
  • High school diploma or GED at minimum, some college preferred.
  • General knowledge of Harley-Davidson maintenance, systems, parts, and diagnostics or the ability to quickly learn.
  • Superior communication and customer service skills.
  • Experience with point-of-sale and Parts and Service computer software, or the ability to quickly learn.
  • Ability to get along with a broad customer base.
  • Current driver's license with motorcycle endorsement and a driving record acceptable to our insurance carrier.
Benefits:
  • Medical, dental, and vision insurance.
  • 401k plan with matching contributions.
  • Paid vacation, holiday, and sick pay.
  • Growth opportunities, including complete paid training programs for rapid advancement.
  • Employee vehicle purchase plans.
  • Family culture with organized structure.
  • Long-term job security.
  • Associate discounts on vehicles, service, and parts purchases.
  • Employee recognition programs.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

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