Customer Service Representative

4 weeks ago

Port Huron, Michigan, United States Hart Medical Equipment Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Hart Medical Equipment. As the first point of contact for customers, you will be responsible for providing exceptional service, taking orders, answering questions, handling complaints, and troubleshooting problems.

Key Responsibilities
  • Assist internal and external customers in a professional manner
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Receive requests from multiple sources and complete necessary processes for equipment services
  • Coordinate home equipment service requests with Dispatch for prompt delivery
  • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
  • Provide customers with product and service information
  • Maintain current knowledge on Medicare, Medicaid, and third-party payor sources for equipment
  • Verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services
  • Follow policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
  • Understand and strive to meet or exceed department metrics while providing excellent customer service
  • Make sales or recommendations for products or services that may complement client needs, as applicable
Retail Responsibilities
  • Greet customers as they enter the store
  • Keep the showroom and shelf inventory clean, rotated, and in order
Qualifications

To perform this job successfully, an individual must be professional, proactive, and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High school diploma or general education degree (GED)
  • 6 months of relevant customer service experience preferred
  • Excellent interpersonal, written, and oral communication skills
  • Customer service orientation
  • Attention to detail
  • Good data entry skills
  • Proficiency with computers, with strong typing skills
  • Ability to work in a fast-paced environment
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.

By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

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