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Network Support Specialist

1 month ago

Waynesboro, Virginia, United States Lumos Networks Full time
Job Summary

Lumos Networks is seeking a highly skilled Network Support Specialist to join our team. As a key member of our operations team, you will be responsible for troubleshooting and resolving technical issues related to our fiber optic network.

Key Responsibilities
  • Troubleshoot and resolve technical issues related to our fiber optic network
  • Provide excellent customer service and communication to our customers and internal teams
  • Work collaboratively with our Service Operations and Network Operations teams to resolve complex technical issues
  • Stay up-to-date with the latest technologies and trends in the telecommunications industry
Requirements
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Excellent communication and customer service skills
  • Proficiency in PC and business software, including email and Microsoft Office
Benefits
  • Competitive compensation package
  • Comprehensive health, dental, and vision coverage
  • Paid time off and 12 paid holidays/personal days
  • Health savings accounts (HSAs) and flexible spending accounts (FSAs)
  • 100% employer-paid life and disability insurance
  • Employee assistance program (EAP) with access to professional support
  • 401K plan with up to 5% employer contribution and a self-directed brokerage option
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs
  • Employee referral bonuses
  • Discounts on Lumos Fiber Internet for employees who live in our service areas