Healthcare Financial Navigator

2 weeks ago

Kingsport, Tennessee, United States ITx Companies Full time
Job Title: Healthcare Financial Navigator

We are seeking a highly skilled and compassionate Healthcare Financial Navigator to join our team at iTX Companies. As a Healthcare Financial Navigator, you will play a critical role in helping patients resolve their outstanding healthcare balances by providing exceptional customer service, education, and support.

Key Responsibilities:
  • Facilitate inbound and outbound calls to speak with patients about their outstanding healthcare balances.
  • Assist patients by answering questions, explaining date of service details, providing education about insurance, and setting up payments and payment plans that work for them.
  • Work closely with a team of great coworkers via video for the duration of your shift and replicate an in-office environment using Collaboration RoomTM.
  • Use the innovative technology of BaltoTM to follow carefully curated scripts that help guide you through patient calls.
Requirements:
  • High school diploma or equivalent education.
  • Minimum 2 years of experience in medical billing or a call center environment; medical contact center experience preferred.
  • General knowledge and understanding of health insurance processing and healthcare business terminology.
  • High emotional intelligence with the ability to answer questions, provide education, and help patients to resolve their balances in an empathetic, respectful manner.
  • General computer proficiency with good typing skills, accuracy, and the ability to multitask with multiple computer systems while talking on the phone.
  • Positive, get the job done attitude and passion to help patients resolve their balances.
What We Offer:
  • Competitive pay based on experience.
  • Full-time 40 hours/week: Monday through Friday work schedule with no late nights or weekends.
  • Performance bonus programs.
  • PTO and sick time: 80 hours given in a lump sum at 90 days with yearly increases based on tenure.
  • Perfect attendance award program: earn extra PTO for each month of perfect attendance after 90 days.
  • Paid rotating day off: after 90 days, Healthcare Financial Navigators with perfect attendance can qualify for an additional paid day off every other week.
  • Individual coverage healthcare reimbursement arrangement (ICHRA): this program gives employees the option to choose their own individual qualified health insurance plan.
  • 401k plan.
  • Company-sponsored life insurance: a life insurance plan is available after 90 days with supplemental buy-up options.

We are committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you are passionate about customer service, enjoy working with a fantastic team, and are motivated to make a difference in patients' lives, we encourage you to apply today.

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