Healthcare Financial Navigator

4 weeks ago

Kingsport, Tennessee, United States ITx Companies Full time
Job Title: Healthcare Financial Navigator

We are seeking a highly skilled and compassionate Healthcare Financial Navigator to join our team at iTX Companies. As a Healthcare Financial Navigator, you will play a critical role in helping patients resolve their outstanding healthcare balances by making payments in full, setting up payment plans, answering questions about the balances, and reporting issues back to the hospitals.

About the Role

This is a full-time position working 40 hours a week, Monday through Friday, with no late nights or weekends. You will work in a team-based environment, using innovative technology to facilitate patient calls and provide exceptional customer service.

Responsibilities
  • Facilitate inbound and outbound calls to speak with patients about their outstanding healthcare balances.
  • Assist patients by answering questions, explaining date of service details, providing education about insurance, and setting up payments and payment plans that work for them.
  • Work closely with a team of great coworkers via video for the duration of your shift and replicate an in-office environment using Collaboration RoomTM.
Requirements
  • High school diploma or equivalent education.
  • Minimum 2 years of experience in medical billing or a call center environment; medical contact center experience preferred.
  • General knowledge and understanding of health insurance processing and healthcare business terminology.
  • High emotional intelligence with the ability to answer questions, provide education, and help patients to resolve their balances in an empathetic, respectful manner.
  • General computer proficiency with good typing skills, accuracy, and the ability to multitask with multiple computer systems while talking on the phone.
What We Offer
  • Competitive pay based on experience.
  • Full-time 40 hours/week: Monday through Friday work schedule with no late nights or weekends.
  • Performance bonus programs.
  • PTO and sick time: 80 hours given in a lump sum at 90 days with yearly increases based on tenure.
  • Perfect attendance award program: earn extra PTO for each month of perfect attendance after 90 days.
  • Paid rotating day off: after 90 days, Healthcare Financial Navigators with perfect attendance can qualify for an additional paid day off every other week.
  • Individual coverage healthcare reimbursement arrangement (ICHRA): this program gives employees the option to choose their own individual qualified health insurance plan.
  • 401k plan.
  • Company-sponsored life insurance: a life insurance plan is available after 90 days with supplemental buy-up options.
Why Work for iTX Companies

We are a healthcare receivables management service provider with a unique concept that achieves great results: being kind, friendly, and knowledgeable goes a long way. Our goal is to educate patients about their balances and facilitate a resolution that works for them. We have a team-based environment and a training program designed to ensure our Healthcare Financial Navigators are performing at a high level of customer service.

We were recognized in 2023 by Inc. 5000 as one of the most successful and fastest-growing healthcare receivables management organizations in the country. If you are passionate about customer service, enjoy working with a fantastic team, and are motivated to make a difference in patients' lives, then apply today with iTX Companies.

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