Customer Service Assistant Manager
2 weeks ago
The Assistant Manager of Contact Center Operations plays a crucial role in overseeing all production-related elements of designated projects. This position serves as a primary liaison for clients.
Key Responsibilities:
· Directs and manages the daily activities of Contact Center Supervisors.
· Aids in conducting performance assessments that are both timely and constructive.
· Supports the Contact Center Manager in employment decisions, including disciplinary actions and terminations in line with company guidelines.
· Evaluates departmental performance, pinpointing and promoting opportunities for enhanced productivity and efficiency.
· Oversees the daily functions of the department and its personnel to ensure project completion and satisfaction of goals and client needs.
· Addresses conflicts and resolves complaints related to the department.
· Simultaneously manages one or more production initiatives.
Compensation: The annual salary for this position is $55,000.00.
Qualifications:
Field Experience:
Minimum of 6 years in contact center operations, with at least 4 years in a supervisory capacity.
Position Experience:
At least 1 year in a management role within a contact center.
Other Skills:
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Educational Background:
High School Diploma or equivalent is required; a Bachelor's Degree is preferred.
Employee Benefits:
- Comprehensive Health Care Plan (Medical, Dental & Vision)
- Retirement Savings Plan (401k)
- Life Insurance Options (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability Coverage
- Opportunities for Training & Development
- Access to Wellness Resources
- Annual production bonus of $55
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