Customer Service Assistant Manager

2 weeks ago


El Paso, Texas, United States Datamark, Inc. Full time
Job Overview

The Assistant Manager of Contact Center Operations plays a crucial role in overseeing all production-related elements of designated projects. This position serves as a primary liaison for clients.

Key Responsibilities:

· Directs and manages the daily activities of Contact Center Supervisors.

· Aids in conducting performance assessments that are both timely and constructive.

· Supports the Contact Center Manager in employment decisions, including disciplinary actions and terminations in line with company guidelines.

· Evaluates departmental performance, pinpointing and promoting opportunities for enhanced productivity and efficiency.

· Oversees the daily functions of the department and its personnel to ensure project completion and satisfaction of goals and client needs.

· Addresses conflicts and resolves complaints related to the department.

· Simultaneously manages one or more production initiatives.

Compensation: The annual salary for this position is $55,000.00.

Qualifications:

Field Experience:

Minimum of 6 years in contact center operations, with at least 4 years in a supervisory capacity.

Position Experience:

At least 1 year in a management role within a contact center.

Other Skills:

Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Educational Background:

High School Diploma or equivalent is required; a Bachelor's Degree is preferred.

Employee Benefits:

  • Comprehensive Health Care Plan (Medical, Dental & Vision)
  • Retirement Savings Plan (401k)
  • Life Insurance Options (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation & Public Holidays)
  • Short Term & Long Term Disability Coverage
  • Opportunities for Training & Development
  • Access to Wellness Resources
  • Annual production bonus of $55


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