Guest Services Keyholder
2 weeks ago
Healthy Living Market and Café is a dynamic and inclusive workplace that values teamwork, customer satisfaction, and employee growth. We're seeking a highly motivated and customer-focused Guest Services Keyholder to join our team.
Job SummaryWe're looking for a Guest Services Keyholder who is passionate about delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing outstanding service, resolving guest issues, and maintaining a positive and welcoming store environment.
Key Responsibilities- Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and timely manner
- Communicate effectively with guests and staff, staying up-to-date on store operations and policies
- Assist with front-end operational responsibilities, including cash handling, inventory management, and visual merchandising
- Work collaboratively with the team to achieve sales goals and maintain a clean and organized store environment
- A competitive hourly rate of $17.92 per hour
- A generous store discount program, offering 20% off center store items and café, 30% off wellness, 20% off wine, and 10% off beer
- Full-time staff accrue 2 weeks PTO, 3 weeks after 1 year of service, and part-time staff accrue up to 40 hours of sick time per year
- Health insurance, with 75% company-paid premium for single health benefits and 50/50 split for employee plus one or family
- 401(k) plan with 100% vested from day one and 100% employer match of the first 3% of the staff member's contribution
- Well-being program, premium membership access to Insight Timer app, employee assistance program, and more
- Make Someone's Day: Provide genuine enthusiasm and a positive attitude to work daily
- Move Fast and Be Thorough: Work with a purposeful sense of urgency and complete tasks quickly and efficiently
- Create a Team People Want to Stay On: Contribute to an upbeat and effective team where you and your co-workers thrive and express a desire to stay and grow together
- Show Up: Be fully present for your teammates, guests, and trade partners, and be a reliable and invested member of the team
- What Can I Do?: Anticipate the needs of your coworkers and guests, and be proactive in helping others
- Come with a Solution: Identify pain points in our systems and offer solutions to improve processes
- Own It: Hold yourself accountable and be accountable to your teammates
- Seek Knowledge: Reflect on feedback, evaluate your own performance, and take on new challenges and opportunities to learn
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Guest Services Keyholder
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Williston, North Dakota, United States Healthy Living Market and Café Full timeAbout UsHealthy Living Market and Café is a dynamic and inclusive workplace that values teamwork, customer satisfaction, and employee growth. We're seeking a skilled Guest Services Keyholder to join our team and contribute to our mission of providing exceptional customer experiences.Job SummaryWe're looking for a highly motivated and customer-focused...
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