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Customer Service Representative

1 month ago

Williston, North Dakota, United States Lexima Full time

Job Summary

The Front Desk Agent is responsible for providing exceptional customer service to guests at Lexima. This role requires a high level of professionalism, attention to detail, and ability to work in a fast-paced environment.

Key Responsibilities

  • Ensure guest check-ins and check-outs are processed efficiently and accurately.
  • Provide guests with information about hotel amenities, services, and local attractions.
  • Respond to guest complaints and concerns in a timely and professional manner.
  • Perform bookkeeping activities, including making cash deposits and running reports.
  • Maintain a clean and organized front desk area.

Requirements

  • High school diploma or equivalent required.
  • Experience in hotel or a related field preferred.
  • Must be fluent in English.
  • Must be able to pass a background check and drug screening.

Physical Demands

  • Occasional standing, walking, and sitting.
  • Ability to lift up to 25 pounds.
  • Exposure to adverse weather conditions and hazardous chemicals.

Reasonable Accommodations

Lexima is an EEO employer and provides reasonable accommodations to individuals with disabilities.