Reservations and Guest Services Specialist

2 days ago


Grand Rapids, Michigan, United States Hotel Equities Full time

About the Role:

Customer Service Representative Sonesta Hotel

Main Responsibilities:

  • Welcome and register guests in a friendly and professional manner.
  • Provide accurate information and services to guests, responding to inquiries and resolving issues promptly.
  • Manage reservations, handle payments, and maintain cash banks.
  • Operate or assist with shuttle services, transportation, and other tasks as needed.

Requirements:

  • High School diploma/Secondary qualification or equivalent required.
  • Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards preferred.
  • Excellent communication and interpersonal skills essential.
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

About Us:

Hotel Equities is a multi-award-winning hotel development and hospitality management company. We are committed to providing exceptional service and creating memorable experiences for our guests.



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