Reservations and Guest Services Specialist
2 days ago
About the Role:
Customer Service Representative Sonesta Hotel
Main Responsibilities:
- Welcome and register guests in a friendly and professional manner.
- Provide accurate information and services to guests, responding to inquiries and resolving issues promptly.
- Manage reservations, handle payments, and maintain cash banks.
- Operate or assist with shuttle services, transportation, and other tasks as needed.
Requirements:
- High School diploma/Secondary qualification or equivalent required.
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards preferred.
- Excellent communication and interpersonal skills essential.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
About Us:
Hotel Equities is a multi-award-winning hotel development and hospitality management company. We are committed to providing exceptional service and creating memorable experiences for our guests.
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