Member Services Representative

4 weeks ago


Dallas, Texas, United States Neighborhood Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Neighborhood Credit Union. As a key member of our team, you will be responsible for providing exceptional member service, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide prompt and accurate responses to member inquiries via phone, email, and other channels.
  • Resolve member issues and concerns in a fair and timely manner.
  • Assist members with account maintenance, including updating account information and performing transactions.
  • Offer additional products and services to enhance members' financial well-being.
  • Collaborate with internal teams to ensure seamless service delivery.

Requirements:

  • High school graduate or equivalent.
  • General knowledge of credit union policies and procedures.
  • Excellent communication and public relations skills.
  • Ability to analyze accounts and troubleshoot issues.
  • Well-organized and able to manage multiple tasks.

About Us:

Neighborhood Credit Union is a not-for-profit, member-owned financial cooperative that provides economically creative banking solutions. We are committed to promoting a team atmosphere and believe that each employee makes a significant contribution to our success.



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