Member Services Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Neighborhood Credit Union. As a key member of our team, you will be responsible for providing exceptional member service, responding to inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide prompt and accurate responses to member inquiries via phone, email, and other channels.
- Resolve member issues and concerns in a fair and timely manner.
- Assist members with account maintenance, including updating account information and performing transactions.
- Offer additional products and services to enhance members' financial well-being.
- Collaborate with internal teams to ensure seamless service delivery.
Requirements:
- High school graduate or equivalent.
- General knowledge of credit union policies and procedures.
- Excellent communication and public relations skills.
- Ability to analyze accounts and troubleshoot issues.
- Well-organized and able to manage multiple tasks.
About Us:
Neighborhood Credit Union is a not-for-profit, member-owned financial cooperative that provides economically creative banking solutions. We are committed to promoting a team atmosphere and believe that each employee makes a significant contribution to our success.
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