Customer Service Representative

2 days ago


Sulphur Springs, Indiana, United States US Foods, Inc. Full time

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team as a Returns Coordinator. In this role, you will be responsible for verifying returned product, processing documents, and ensuring inventory accuracy.

As a key member of our customer service team, you will work closely with drivers and transportation supervisors to address any issues and identify opportunities for process improvement.

Key responsibilities include:

  • Verifying returned product for accurate reason codes to ensure accounting reports reflect accurate data
  • Verifying returned product is within temperature guidelines to maintain product integrity
  • Processing all documents associated with returns and adjustments to customer orders to ensure inventory accuracy and customer invoice accuracy
  • Inspecting all product returned for appropriate disposition and ensuring proper coding is applied
  • Executing end-of-day processes and reports, ensuring all discrepancies are researched and addressed

Requirements:

  • High School Diploma or equivalent required
  • A minimum of three years of experience with warehouse & delivery procedures required
  • Must be able to communicate clearly both in writing and verbally, strong math skills, excellent organizational skills and attention to detail, basic computer skills

Salary: $21/hour, Schedule: Monday-Friday 11am-7:30pm, Benefits: Medical, dental, vision, 401K, life insurance, strong safety culture, and much more



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