Home Delivery Agent and Customer Experience Specialist

7 days ago


Tampa, Florida, United States Sunnyside Full time
About Us

Sunnyside is a leading cannabis retailer committed to providing exceptional customer service and a wide range of high-quality products.

Job Description:

This role involves assisting patients in selecting the right medical cannabis products for their needs and ensuring excellent customer service throughout the patient's experience. You will be responsible for educating patients on different cannabis products and how they interact with the human body, accurately using the Point of Sale (POS) system, and following Company policies and Florida Rules and Regulations.

Key Responsibilities:
  • Assist patients in selecting the right medical cannabis products for their needs.
  • Ensure excellent customer service throughout the patient's experience.
  • Accurately use the Point of Sale (POS) system.
  • Follow Company policies and Florida Rules and Regulations.
Delivery Responsibilities:
  • Safely deliver packages and follow Company policies and Florida Rules and Regulations.
  • Verify accuracy of orders before going out for delivery.
  • Follow Company vehicle safety protocols and perform daily inspections.
  • Provide excellent customer service and satisfaction despite stressful events/conditions.
  • Keep pace in physically demanding job; work in all weather conditions; lift packages (up to 50 lbs.); get in and out of a van repeatedly throughout the day at variable locations.
Requirements:
  • High School Diploma or equivalent.
  • 1-5 years' experience in customer service.
  • 1-3 years' experience in a delivery driver role, preferred.
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays.
  • High energy, patient-focused, compassionate.
  • Retail experience mandatory.
  • Excellent customer service skills.
  • Ability to learn and understand cannabinoids and how they interact with the human body.
  • Valid Driver's license.

$50,000 - $65,000 per year



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