Retail Sales Associate + Home Delivery Expert

7 days ago

Tampa, Florida, United States Sunnyside Full time
About Us

Sunnyside is a leading cannabis retailer with a focus on quality and consistency. Our mission is to revolutionize the nation's cannabis industry by providing exceptional customer service and a wide range of products.

Job Summary

We are seeking a highly motivated and customer-focused Wellness Advisor + Home Delivery Agent to join our team at Sunnyside. As a key member of our sales team, you will be responsible for assisting patients in selecting the proper medical cannabis products for their needs and ensuring excellent customer service throughout the patient's experience.

Responsibilities:
  • Educate patients on different cannabis products and how they interact with the human body to best assist them in product selection.
  • Provide excellent customer service and satisfaction despite stressful events/conditions.
  • Accurately use the Point of Sale (POS) system; data entry of patient profiles in both the POS system and proper dispensation in the state's electronic verification system.
  • Correctly handle payments including cash, Canpay, and debit.
  • Verify proper documentation and ID for patients.
  • Follow Company policies and Florida Rules and Regulations for accurate handling, storage sale, and dispensation of products.
  • Maintain an organized and clean store.
  • Use various software platforms and devices to support operations.
  • Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations.
Delivery Responsibilities:
  • Verify proper documentation and identification for patients.
  • Safely deliver packages and follow Company policies and Florida Rules and Regulations for accurate dispensation of products.
  • Successfully handle and deliver packages.
  • Verify accuracy of orders before going out for delivery.
  • Follow Company vehicle safety protocols and perform daily inspections.
  • Provide excellent customer service and satisfaction despite stressful events/conditions.
  • Keep pace in physically demanding job; work in all weather conditions; lift packages (up to 50 lbs.); get in and out of a van repeatedly throughout the day at variable locations.
  • Correctly process payment methods including cash, Canpay, and debit.
  • Maintain an organized and clean vehicle.
  • Communicate effectively with the support team to provide exceptional customer service and ensure deliveries are completed.
  • Load and unload packages in delivery vehicle.
Requirements:
  • High School Diploma or equivalent.
  • 1-5 years' experience in customer service.
  • 1-3 years' experience in a delivery driver role, preferred.
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays.
  • High energy, patient-focused, compassionate.
  • Retail experience mandatory.
  • Excellent customer service skills.
  • Ability to learn and understand cannabinoids and how they interact with the human body.
  • Ability to use standard office equipment, computer equipment, and software, including word processing, database management, spreadsheet applications, and email.
  • Ability to work effectively with employees, management, patients, governmental agencies, community members, and the general public.
  • Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures.
  • Valid Driver's license.
  • Ability to read maps and use GPS.

$45,000 - $55,000 per year

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