Customer Support Specialist
2 weeks ago
Customer Support Associate (Tier 2)
Koncert is seeking a skilled Customer Support Associate to provide exceptional customer service and technical support. As a key member of our Customer Support Team, you will be responsible for delivering superior customer experiences, resolving product issues, and collaborating with cross-functional teams.
Key Responsibilities:
- Deliver exceptional customer service through phone, email, and other channels
- Provide product training and support to new and existing customers
- Identify and resolve product issues, escalating complex problems to senior support staff when necessary
- Collaborate with Sales and Product Development teams to ensure seamless customer experiences
- Participate in product testing and provide feedback to improve product quality
Requirements:
- Strong customer service and communication skills
- Excellent troubleshooting and problem-solving abilities
- Experience in IT-related fields or customer support
- Knowledge of different operating systems and web browsers
- Strong analytical and time management skills
- Bachelor's degree or equivalent work experience
- 5+ years of customer service and/or technical support experience (preferred)
What We Offer:
Koncert is a dynamic and growing technology company that values innovation, teamwork, and customer satisfaction. As a Customer Support Associate, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our customers.
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