Restoration Project Manager
2 weeks ago
At SERVPRO, we're seeking a skilled and experienced Restoration Project Manager to join our team. As a Restoration Project Manager, you will be responsible for overseeing all aspects of assigned restoration projects and production crews. Your primary focus will be on customer satisfaction, revenue growth, profit growth, management development, and staff development.
Key Responsibilities:- Manage customer and client experience and overall customer satisfaction tracked with online reviews
- Provide priority response to potential customers
- Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
- Negotiate customer and/or client approval of project scope and estimate
- Schedule, coordinate, and oversee crews and resources to provide service on active projects to include subcontractors
- Review job site documentation to support the services provided and ensure proper client requirements and billing process
- Maintain written communication with customers, teammates, vendors, and insurance representatives
- Manage production expenses, including equipment, vehicles, and other material assets
- Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
- Participate in recruiting, hiring, and training production teammates
- Effective written and oral communication with intermediate math and computer skills
- Experience in cleaning/restoration preferred
- High school diploma/GED
- IICRC certifications preferred, Xactimate experience a PLUS
- Valid drivers license required
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to sit/stand/walk for prolonged periods of time
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning products/chemicals
- Ability to travel locally and out of state when necessary
- Ability to successfully complete a background check subject to applicable law
Competitive salary based on experience. Compensation: $45,000.00 - $65,000.00 per year
At SERVPRO, you can make a positive difference in people's lives each and every day We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.
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