External Communications Director

6 days ago


Charlotte, North Carolina, United States Genesys Cloud Services, Inc. Full time
About the Role

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Key Responsibilities
  • Develop and execute a comprehensive external communications plan that enhances Genesys' visibility, brand reputation, and positioning in the SaaS and technology space.
  • Build and maintain relationships with key media outlets to secure high-impact coverage and manage public relations, including thought leadership, press releases, and executive interviews.
  • Collaborate on investor communications, including earnings announcements and financial releases, ensuring clear and strategic messaging with the financial community.
Requirements
  • Proven ability in leading external communications, public relations, and media strategies for a high-growth tech or SaaS company.
  • Expertise in developing global communication strategies that align with business objectives and produce measurable results.
  • Experience managing global communication strategies and adapting messages for diverse markets.

At Genesys, we are on a mission to redefine the customer experience through innovative technology. As part of our leadership team, you will have the opportunity to shape the future of communications for a global leader in the SaaS space.



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