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Instructional Designer-Public Safety Specialist

2 months ago

Troy, Michigan, United States Tyler Technologies Full time
Job Summary

We are seeking a highly skilled Instructional Designer-Public Safety Specialist to join our team at Tyler Technologies. The successful candidate will be responsible for designing, developing, and implementing training programs for our Public Safety division.

Key Responsibilities
  • Training Program Development
    • Design and develop eLearning and video training content related to Tyler Technologies Public Safety software applications and internal systems.
    • Develop Instructor Led Training (ILT) programs, webinars, and software demonstrations for clients and employees.
  • Training Delivery
    • Facilitate learning through various delivery methods, including in-person classroom instruction, virtual live online training, webinars, and self-directed eLearning.
    • Conduct live remote Tyler University LMS training for clients within implementation.
  • Content Editing and Review
    • Edit and update recorded video content for internal and external audiences.
    • Review and provide peer project feedback on eLearning and training videos created by teammates.
  • Webinar Administration
    • Own webinar administration and facilitate webinars or virtual training sessions.
  • Training Coordination
    • Schedule and coordinate classroom and/or virtual training with locations, dates, times, materials, and attendance.
  • Learning Management System
    • Leverage Tyler's Learning Management System, Tyler University, as a primary tool to deliver, track, and manage educational content.
  • Collaboration and Communication
    • Establish and maintain collaborative relationships with support, development, implementation, and other management teams to identify and coordinate subject matter experts.
    • Collect, compile, and report results of evaluation, attendance, and training data for webinars and instructor/virtual led training.
  • Onboarding and Training
    • Manage and maintain onboarding for new hires and transition employees, assisting with onboarding schedules, first-day training activities, product demonstrations, etc.
  • Reporting and Analysis
    • Prepare reports as assigned.
Requirements
  • Education and Experience
    • B.S./B.A. Degree with at least 2-3 years related experience in a training environment or role.
  • Public Safety Industry Experience
    • Prior public safety industry experience in Law Enforcement, 911 Dispatch/Communications, Law Enforcement Records, Fire, and/or Emergency Medical Technician is strongly preferred.
  • Technical Skills
    • Proficient in Microsoft Office - Word, Excel, Outlook, and PowerPoint.
    • Experience with WellSaid Labs, GoToWebinar, and additional virtual training and facilitation tools is preferred.
    • Prior experience with e-Learning content creation and authoring tools such as Adobe Captivate and Camtasia are preferred.
    • Experience with learning management systems (LMS) is preferred.
    • Experience with instructional design system models such as ADDIE is a plus.
  • Leadership and Communication Skills
    • Ability to pivot quickly and take on new tasks assigned, coupled with agility for project priority and deliverables.
    • Leadership skills to effectively direct employees while in a training class/virtual environment and ability to properly evaluate comprehension and application of subject material.
    • High level of professionalism, team-oriented leader that fosters good morale and inter-departmental collaboration for staff development.
    • Ability to communicate professionally with all levels of employees and clients.
    • Excellent written and oral communication skills are necessary to produce and deliver quality training programs.
    • High-level of effective interpersonal communication skills, both written and verbal, plus organization and presentation skills.
    • Excellent time management skills to prioritize and complete multiple tasks in a fast-paced, technical environment.