Customer Service Ambassador

4 weeks ago


Bowling Green, Kentucky, United States David's Bridal Full time
Customer Service Representative Job Description

At David's Bridal, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you'll be responsible for delivering exceptional service to our clients, ensuring their wedding day experience is nothing short of perfect.

Key Responsibilities:
  • Customer Interaction: Greet and assist customers with a friendly, positive, and professional approach, providing personalized support to meet their needs.
  • Service Standards: Maintain high standards of service, adhering to our Five-Star Customer Service Experience guidelines to ensure every customer feels valued and satisfied.
  • Inventory Management: Assist with inventory management procedures, processing orders, receiving, and ensuring first-quality standards for all merchandise.
  • Cash Wrap Operations: Support cash wrap behaviors and processes transactions with accuracy, making every customer feel celebrated.
  • Team Collaboration: Work closely with the Store Manager and Operations Supervisor/Manager to achieve store goals and objectives.
Requirements:
  • Education: High school diploma or equivalent degree, or 1-2 years of prior retail experience in an apparel, service, or specialty store environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.
Benefits:
  • Competitive Pay: Enjoy a rewarding environment and competitive pay rates.
  • Team Bonus: Participate in a team bonus program to share in the success of our store.
  • Benefits Package: Take advantage of our comprehensive benefits package, including vision care, supplemental insurances, and a 401K program.

At David's Bridal, we're committed to creating a culture that values diversity, equity, and inclusion. We're an equal opportunities employer and welcome applications from candidates who share our values.



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