Membership Department Director
3 weeks ago
Job Title: Membership Department Director
Job Summary:
The National Corvette Museum is seeking a highly skilled and experienced Membership Department Director to lead the operation of the membership department. This leadership team member position is responsible for overseeing the daily operations of the membership department, providing strategic direction, and long-term planning initiatives to build the existing membership program, budget, and strategy.
Key Responsibilities:
- Oversee daily operations of the membership department, working with staff to ensure all services, equipment, and processes are performing at an exceptional level.
- Evaluate, manage, and refine the benefits of Museum membership to be innovative and competitive with other museum and/or cultural membership programs.
- Build the existing membership program, budget, and strategy to grow existing membership, including newer generations.
- Work closely with the development team to ensure member and donor relationships are cultivated.
- Collaborate with marketing to develop membership and ambassador collateral and selling tools and to ensure a coordinated institutional approach to member acquisition and retention.
- Oversee the approval, onboarding, and adherence to by-laws for all Corvette Club and At-Large Ambassadors.
- Plan and implement Ambassador meetings on-site, regionally, and at the Ambassador Academy.
- Train staff throughout the organization in selling and servicing members at all levels.
- Develop and grow communication schedules and channels with members and ambassadors through partnership with the Marketing Department.
- Provide management, oversight, and supervision to all assigned direct reports.
- Ensure customer service standards are developed and maintained by all staff and identify ways to continuously improve.
- Serve as the liaison and primary point of contact for Museum members and ambassadors, overseeing all ambassador-related initiatives.
- Develop quarterly membership performance reports, which measure year-to-date performance against established annual goals, and provide to key leadership team and President & CEO.
- Monitor assigned departments and programs to ensure budgets are maintained and to maximize revenue growth.
- Partner with managers and members of the leadership team to capitalize on opportunities and identify new sources of revenue.
- Maintain and cultivate new and existing stakeholder relationships.
- Participate in professional development activities and maintain professional affiliations.
Requirements:
- Bachelor's degree in business or related field required. Master's degree preferred.
- Seven to ten years of progressive membership and development experience with a minimum of five years in a management position.
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