District Operations Manager

22 hours ago

Dallas Texas, United States Primo Water Corporation Full time
Job Description

Job Title: District Operations Manager

Job Summary:

We are seeking a highly skilled and experienced District Operations Manager to lead our team of Route Sales Representatives in delivering exceptional customer service and ensuring the safe and efficient delivery of bottled water, coffee, and tea to commercial and residential accounts.

Key Responsibilities:

  • Lead a team of 15-20 Route Sales Representatives in safely delivering products to customers
  • Foster a 'safety first' culture through awareness, training, and accountability
  • Create a positive work environment through real-time observation and constructive feedback
  • Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives
  • Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America's Core Safety Principles
  • Own execution and adherence to Primo Water North America's standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration
  • Support the personal and professional development of direct reports through performance objectives and coaching
  • Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed
  • Promote a positive employee experience through on-boarding, orientation, and employee engagement activities
  • Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions
  • Responsible for maintaining staffing levels through talent acquisition, development, and retention
  • Ensure all team members have the proper product loaded to meet daily delivery commitments
  • Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions
  • Ensure financially sound decisions to deliver financial plan for area of responsibility
  • Serve as key part of the change network by actively leading direct reports through transformational business initiatives

Requirements:

  • BA/BS Degree strongly preferred
  • Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred
  • Passion for working safely and demanding safe work behaviors from direct reports
  • Open-minded to change and capable of leading a team through resistance
  • Ability to effectively manage, develop, and train direct reports to support the company vision, goals, and objectives
  • Excellent written, verbal communication, and interpersonal skills
  • Strong knowledge of financials, financial analysis, and Profit & Loss statements
  • Experience managing and anticipating business challenges and changes
  • Prior experience managing a facility/branch preferred
  • Ability to listen and respond to information effectively and influence decision makers
  • Strong sales techniques, communications, negotiation, and customer service skills
  • Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
  • Ability to meet Company Driver Qualification Policy

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