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Store Operations Manager

2 months ago

Wausau, Wisconsin, United States Hobby Lobby Full time

Job Summary:

Hobby Lobby Stores, Inc. is seeking a highly skilled Customer Service Manager to join our management team. As a Customer Service Manager, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of customer service representatives.

Key Responsibilities:

  • Manage store operations, including scheduling, inventory management, and customer service initiatives
  • Lead a team of customer service representatives, providing guidance and support to ensure excellent customer service
  • Assist customers with returns, exchanges, and other issues
  • Manage registers and ensure accurate transactions
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Collaborate with other store managers to achieve sales goals and improve customer satisfaction

Requirements:

  • Excellent customer service skills, with a focus on providing a positive customer experience
  • Basic computer skills, with experience using point-of-sale systems and other retail software
  • Ability to work in a fast-paced environment, with a focus on meeting sales goals and improving customer satisfaction
  • Strong leadership skills, with the ability to motivate and guide a team of customer service representatives
  • Ability to work a variety of shifts, including evenings and weekends

Benefits:

  • Competitive wages, with opportunities for advancement
  • Medical, dental, and prescription benefits
  • 401(k) program with company match
  • Paid vacation and sick leave
  • Employee discount
  • Life insurance and long-term disability insurance
  • Flexible spending plan
  • Holiday pay

Hobby Lobby Stores, Inc. is an Equal Opportunity Employer.