Diesel Truck Service Advisor

4 weeks ago


Largo, Florida, United States RED LIGHTNING FIELD SERVICE LLC Full time
Job Overview

At Red Lightning Field Service LLC, we're seeking a skilled Service Advisor to join our team. As a Service Advisor, you'll be the primary point of contact between our customers and technicians, ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Assess customer needs and provide detailed explanations of repair and service recommendations.
  • Prepare and present accurate cost estimates and service quotes.
  • Schedule and coordinate repair appointments and follow-up services.
  • Communicate with technicians to ensure timely and accurate completion of repairs.
  • Handle customer inquiries, complaints, and concerns in a professional manner.
  • Maintain up-to-date knowledge of diesel truck repair processes and industry trends.
  • Follow up with customers to ensure satisfaction and address any post-service issues.

Qualifications:

  • Proven experience as a Service Advisor or similar role in the automotive or diesel repair industry.
  • Strong understanding of diesel truck systems, components, and repair procedures.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficient in using computer systems and repair management software.
  • Strong problem-solving skills and attention to detail.
  • High school diploma or equivalent; automotive or diesel certification is a plus.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.
  • A supportive and dynamic work environment.


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