Diesel Truck Service Advisor
4 weeks ago
At Red Lightning Field Service LLC, we're seeking a skilled Service Advisor to join our team. As a Service Advisor, you'll be the primary point of contact between our customers and technicians, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Assess customer needs and provide detailed explanations of repair and service recommendations.
- Prepare and present accurate cost estimates and service quotes.
- Schedule and coordinate repair appointments and follow-up services.
- Communicate with technicians to ensure timely and accurate completion of repairs.
- Handle customer inquiries, complaints, and concerns in a professional manner.
- Maintain up-to-date knowledge of diesel truck repair processes and industry trends.
- Follow up with customers to ensure satisfaction and address any post-service issues.
Qualifications:
- Proven experience as a Service Advisor or similar role in the automotive or diesel repair industry.
- Strong understanding of diesel truck systems, components, and repair procedures.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in using computer systems and repair management software.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent; automotive or diesel certification is a plus.
What We Offer:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- A supportive and dynamic work environment.
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